Delivery Information

Quality inspection pictures

- We can provide quality inspection pictures (if you need). We will send you quality inspection photos (normal within 24 hrs) after you have successfully paid. If you are not satisfied with the quality inspection photos, we can replace you with a pair of shoes for checking again! After you confirm that there are no problems with the quality check photos, we will ship them!

- No quality check photos are required before shipment, we can ship faster. 

Estimate Shipping Time

- We can ship packages through multiple logistics agents, among which DHL/FedEx/USPS are our fastest and safest delivery methods. So we use DHL/FedEx/USPS to ship your package(s), due to the impact of the epidemic, use DHL/FedEx (shipping fee: $20/pair), usually within 8-15 days , the delivery will be completed, use USPS (shipping fee: $10/pair), usually within 15-20 days, your package(s) will be delivered.

- For countries/regions where DHL or FedEX USPS does not ship, or regions that need to pay expensive tariffs, we will use EMS-E、EUB as alternative options.

- If you want cheaper shipping method, please contact us, we also support China Post, ePacket etc.,

- Delivery dates are not guaranteed and your order may arrive after the estimated arrival date for various reasons, such as:

Delays due to weather

Delivery is outside major city

Unforeseen delays by one of our carriers

Delays to the unavailability of product(s)

Delivery is to a PO Box or APO/FPO address

Delays due to orders being placed on a holiday

Delays due to problems with credit card authorization and verification

Tracking Your Order Online

- When your package has been shipped, you will receive an email confirming shipment to the same email address you used when placing your order. This email will contain instructions on how to track your order and the tracking number.

- Note that it may take up to one business day for your information to be posted on the carrier's website, if you couldn't get the shipping information from the carrier website operated in the ways as our advised, please track it again in the next working day.

Delivery Guarantee

- Your order will be shipped to you fully insured.

- If for some reason your package is lost or blocked we will reship it once again. 

- Please make sure someone will be available to receive your order, otherwise your package may be returned to us.

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